Our quality charter

The translation services provided by BILIS include financial translation, translation of commercial documents and of all other kinds of documents, as well as a translation service for websites. We translate in all languages, adhere to deadlines, and guarantee a maximum level of quality in our work. This is why, for your satisfaction, BILIS translation services commit to the following:

  • Your call will be dealt with immediately.
  • Our brochures will be sent to you within 24 hours.
  • Our quotes will be submitted within an hour of your request.
  • Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.).
  • The same contact partner will accompany you throughout the service period.
  • You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language.
  • You will have access to information throughout the entire translation process.
  • The translation will be completed and delivered to you by the agreed deadline.
  • Translations will be proofread by professional translators/ proofreaders.
  • Invoices will be clear and detailed.
  • Professional confidentiality is systematically respected.
  • Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality.
  • The performance of our translators is regularly evaluated.
  • Operational databases, proprietary files and programs and client files are securely stored. We create translation memories for you.
  • Your satisfaction will be evaluated through surveys.
  • All complaints will be handled and receive a response within 48 hours.